Did you fall for one of the millions of fake support phone calls that are made every day? If you have let those scammers have access your computer they may have installed a back door you do not know about and jeapordized your computer's security. If a stranger has had access your system you should make it a point to have your computer checked out by someone locally. I am trusted, respected by all my customers and promise you great service that will get your beloved tech back up and running before you know it. I make everything easy to understand for customers and charges are always fair.